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Tackling Challenging Conversations
Workshop with Peter Jensen’s Performance Coaching Inc.

  • Tackle Challenging Conversations

    Develop the confidence to eliminate conflict, rather than delaying or avoiding challenging conversations.

  • Keep your emotions under control

    Implement challenging conversations and listen objectively to others.

  • Grow and Excel

    Challenging conversations are necessary for the growth of committed and hard working people.

  • Acquire self awareness

    Self management skills are necessary to stay cool, calm and focused throughout the conversation.

  • Garry Watanabe - Performance Coaching Inc.

    Garry started out his career as a lawyer and spent five years developing his corporate experience in the competitive world of law. During this time Garry came to realize that his passion for coaching and developing others was overtaking his desire to be a lawyer. This passion drove Garry to obtain his Master’s Degree in Sport Psychology and seek out coaching opportunities. Garry spent the next ten years as a national level coach, first directing programs at Carleton University and then heading to Southern California to coach in the most competitive swimming environment in North America. He now focuses on applying the principles of coaching, mental fitness, and challenging conversations to a wider range of performers in his work with Performance Coaching.

    Karyn Garossino - Performance Coaching Inc.

    An exceptional workshop facilitator and trainer, Karyn has considerable experience in tackling challenging situations. Her resilience, poise and skill under pressure were built from the ground up. Karyn first learned these skills as an athlete then deepened her theoretical understanding of them through academic study in psychology and education. Karyn excelled in the intense world of high performance sport as a competitive figure skater. Her career spanned ten years of international competition, including five world championships and culminated as a 1988 Olympian and Canadian champion in 1989. Her experience as a national level coach, executive coach and now trainer, focuses on application – helping others deal with challenges that require skill and poise under pressure while still getting results.

  • Who will benefit

    Tackling challenging conversations was designed for three main groups:

    • Managers who want to further improve their coaching ability
    • Leaders who want to challenge people in a way that builds trust and confidence
    • People working in teams who need to positively resolve differences with others

    Organizational Benefits

    Improve decision-making processes within your department or across the organization leading to increased effectiveness and reduced risk

    • More courageous managers willing to challenge others to excel and make tough decisions
    • Productive engaged employees. There is a high correlation between one´s ability to handle conflict and productivity
    • Increased energy and morale, enabling strong relationships and employee satisfaction

    • Topics

    • Review of the coaching model and how confrontation fits within this style of managing
    • Self assessment (Thomas-Kilman Conflict Management Instrument) to determine personal tendencies in conflict situations
    • Preparing oneself to be self-assured
    • Managing yourself "in the moment" during a challenging conversation
    • Preparing an opening for a challenging conversation that reduces negative reaction
    • Common roadblocks to successful outcomes and how to avoid them
    • Four key communication skills that create an honest, safe environment
    • Structuring and directing the conversation to a successful outcome
    • "Putting it together" - prepare, deliver and receive coaching on an impending difficult conversation
Attend this 2-Day Event in Kingston
  • November 24 - 25, 2009
  • 8:30 am - 4:30 pm
  • Donald Gordon
    Conference Centre
    421 Union Street
    Kingston, ON

Fees: $1,600 (plus GST)

Register Now

Enroll Early!

Session is limited to 24 participants

Testimonials
  • “I learned so much about myself and how to appropriately tackle difficult and challenging conversations that I so very much avoid.”
  • “Hit home from the first minute. Totally relevant and well presented”
  • “The content was very good and instructive. What helped was the structure. The true value was working through a personal example so that you have very tangible real skills developed.”