Queen's IT Management Program
Who Should Attend
All managers and executives who are involved in IT decisions and investments.
Upcoming Sessions
- Mar 25 to Mar 30, 2012
- $8,900*
- Apr 7 to Apr 12, 2013
- $8,900*
Accommodations and meals included
Discounts for Charitable Organizations
*Fees do not include HST
Be notified of new dates and content in this subject area
Developing Leading-Edge IT Strategies
Queen's IT Management Program is an intensive 5-day immersion in information technology and its implications for both business strategy and operating effectiveness. The Program will demonstrate how to integrate the IT function across the organization to transform business models, reduce costs, drive real business value and create competitive advantage.
This program may be taken as one of the requirements for Queen's Executive Certificate in IT Leadership.
Learn more>>
At the end of the program, you will know how to:
- Use IT to transform business models, improve customer service and streamline supplier relationships.
- Reduce costs and improve information management through new technologies
- Build on legacy systems while prioritizing and planning for future IT investments
- Prioritize projects in terms of business objectives and expected results
Practical and relevant content delivered by exceptional speakers, and a commitment to unrivaled customer service, have made Queen's IT Management Program one of North America's most popular IT management development programs.
Program Content
Session leaders present these issues in a straightforward and engaging format. Their years of teaching and business experience have made them experts at presenting complex IT issues in a practical and easy-to-understand framework.
The program leverages the educational power of multiple teaching tools, including classroom briefings, case studies, seminars, and group interactions.
Call toll free
1.888.393.2338
- Find more information in the Queen's IT Management Brochure
The Program is built around a four-step process:
1. Understanding the IT Landscape
Understanding emerging technologies and how they can be used to create business value.
- Understanding the true value of information and knowledge management, and what it means to be an information-based organization
- Staying current on trends and best practices in information management
- Understanding how the internet has redefined relationships with customers and suppliers
- Anticipating which emerging technologies may have an impact on your industry, and learning how to prepare for them
2. Developing an IT Strategy
Developing an integrated IT strategy that is aligned with the overall business strategy.
- Developing a structured and disciplined framework for IT planning
- Re-thinking technology as a driver of growth and profitability – not simply a support function
- Aligning IT with other functional areas of the organization
- Building on legacy systems and leveraging previous IT investments
3. Leveraging the Business with IT
Building an information-based culture.
- Prioritizing projects and applications in terms of business objectives and expected results
- Assessing the cultural changes needed to help make the most of your IT investments
- Structuring the IT function to ensure success
- Developing customer service solutions
4. Maximizing the Value of IT
Internal structures and processes required to get maximum benefit from IT.
- Establishing metrics to link IT to value creation
- Understanding how IT is redefining customer service, and ensuring that IT systems meet or exceed the expectations of internal and external customers
- Prioritizing, timing and budgeting for IT investments
Use information technology to redefine competitive advantage in your organization
The program will greatly enhance your IT decision-making capabilities and increase your value to the organization
- Create an effective IT strategy that fits your organization
- Improve your skills in evaluating IT investments
- Understand the value of IT in meeting your organization's business goals
- Learn the best practices of leading organizations in the use of information technology
- Network with peers from across a wide range of industry sectors and share perspectives on IT issues and opportunities
- Learn how to lead a healthy and balanced life through the Program's optional Lifestyle Component
Leading-edge concepts create competitive advantage and drive profitable growth
- Integrate IT and business strategy
- Incorporate IT concepts into your organization's strategic thinking
- Improve the return on IT investments
- Increase the effectiveness of the IT function in your organization
- Create a company-wide framework for IT planning
- Incorporate e-business models into your business plan
Outstanding Session Leaders
Session leaders include senior professors from Queen’s School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today’s business world through real-world business experience, Board memberships and their own consulting practices.

Dr. Kathryn Brohman - MIS and Project Management,
Queen's School of Business

Dr. Jim McKeen - IT Strategy, Queen's School of Business

Dr. Salman Mufti - Management Information Systems,
Queen's School of Business

Dr. Elspeth Murray - Strategy, New Ventures and MIS,
Queen's School of Business
Session Leaders are subject to change.
