Executive Education

Queen's IT Management Program

Who Should Attend

All managers and executives who are involved in IT decisions and investments.

Upcoming Sessions

Mar 25 to Mar 30, 2012: $8,900*
Apr 7 to Apr 12, 2013: $8,900*

Accommodations and meals included
Discounts for Charitable Organizations
*Fees do not include HST

Location: Kingston

Donald Gordon Conference Centre
421 Union Street
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Developing Leading-Edge IT Strategies

Queen's IT Management Program is an intensive 5-day immersion in information technology and its implications for both business strategy and operating effectiveness. The Program will demonstrate how to integrate the IT function across the organization to transform business models, reduce costs, drive real business value and create competitive advantage.

This program may be taken as one of the requirements for Queen's Executive Certificate in IT Leadership.
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At the end of the program, you will know how to:

Use IT to transform business models, improve customer service and streamline supplier relationships.
Reduce costs and improve information management through new technologies
Build on legacy systems while prioritizing and planning for future IT investments
Prioritize projects in terms of business objectives and expected results

Practical and relevant content delivered by exceptional speakers, and a commitment to unrivaled customer service, have made Queen's IT Management Program one of North America's most popular IT management development programs.

Program Content

Session leaders present these issues in a straightforward and engaging format. Their years of teaching and business experience have made them experts at presenting complex IT issues in a practical and easy-to-understand framework.

The program leverages the educational power of multiple teaching tools, including classroom briefings, case studies, seminars, and group interactions.

Call toll free

1.888.393.2338

Find more information in the Queen's IT Management Brochure

The Program is built around a four-step process:

1. Understanding the IT Landscape

Understanding emerging technologies and how they can be used to create business value.

Understanding the true value of information and knowledge management, and what it means to be an information-based organization
Staying current on trends and best practices in information management
Understanding how the internet has redefined relationships with customers and suppliers
Anticipating which emerging technologies may have an impact on your industry, and learning how to prepare for them

2. Developing an IT Strategy

Developing an integrated IT strategy that is aligned with the overall business strategy.

Developing a structured and disciplined framework for IT planning
Re-thinking technology as a driver of growth and profitability – not simply a support function
Aligning IT with other functional areas of the organization
Building on legacy systems and leveraging previous IT investments

3. Leveraging the Business with IT

Building an information-based culture.

Prioritizing projects and applications in terms of business objectives and expected results
Assessing the cultural changes needed to help make the most of your IT investments
Structuring the IT function to ensure success
Developing customer service solutions

4. Maximizing the Value of IT

Internal structures and processes required to get maximum benefit from IT.

Establishing metrics to link IT to value creation
Understanding how IT is redefining customer service, and ensuring that IT systems meet or exceed the expectations of internal and external customers
Prioritizing, timing and budgeting for IT investments

Use information technology to redefine competitive advantage in your organization

The program will greatly enhance your IT decision-making capabilities and increase your value to the organization

Create an effective IT strategy that fits your organization
Improve your skills in evaluating IT investments
Understand the value of IT in meeting your organization's business goals
Learn the best practices of leading organizations in the use of information technology
Network with peers from across a wide range of industry sectors and share perspectives on IT issues and opportunities
Learn how to lead a healthy and balanced life through the Program's optional Lifestyle Component

Leading-edge concepts create competitive advantage and drive profitable growth

Integrate IT and business strategy
Incorporate IT concepts into your organization's strategic thinking
Improve the return on IT investments
Increase the effectiveness of the IT function in your organization
Create a company-wide framework for IT planning
Incorporate e-business models into your business plan

Outstanding Session Leaders

Session leaders include senior professors from Queen’s School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today’s business world through real-world business experience, Board memberships and their own consulting practices.

Dr. Kathryn Brohman - MIS and Project Management,
Queen's School of Business

Kathryn Brohman joined Queen's from the University of Georgia where she taught Project Management and Information Resource Management. Her research has been published in journals such as the Harvard Business Review and Decision Sciences, and presented at leading academic conferences. She has consulted with numerous organizations including Bank of Montreal, UPS, Delta Airlines, NCR Teradata, Canadian Football League, and the New Brunswick Government.

Dr. Jim McKeen - IT Strategy, Queen's School of Business

Jim McKeen is a recognized authority on Management Information Systems and IT Strategy. Jim was named IT Educator of the Year by ComputerWorld Canada in 2011. He is among the premier researchers and educators in the field and co-facilitates the networking of senior IT executives through two well-known industry forums – the IT Management Forum and the CIO Brief. His book, IT Strategy: Issues and Practices (2nd Edition, Pearson Prentice Hall, 2012), is a must-read for senior IT executives. He has consulted with numerous organizations, including Sears, Equifax Inc., TD Canada Trust, and IBM.

Dr. Salman Mufti - Management Information Systems,
Queen's School of Business

Salman Mufti is an Associate Professor of Management Information Systems at Queen’s School of Business. He is an award-winning teacher and has extensive domestic and international teaching experience in both degree and non-degree executive education. He is a former Director of Queen's Executive MBA and of Queen's Full-time MBA. He regularly advises senior managers in corporations and the public sector, and is frequently featured in the press on matters relating to information technology strategy and management. He has consulted with numerous organizations including Bell Canada, Sunlife Insurance, Canadian National Railway, Accenture, and Business Development Bank of Canada.

Dr. Elspeth Murray - Strategy, New Ventures and MIS,
Queen's School of Business

Elspeth Murray is the Associate Dean of MBA Programs at Queen’s School of Business and CIBC Faculty Fellow in Entrepreneurship. As well, she leads the School’s Centre for Business Venturing. In this role she has spearheaded the development of the Dare to Dream Internship Program, designed to kick-start graduates’ entrepreneurial ventures, and the Tri-Colour Fund, a student-led early stage investment fund. The New Venture Management course that she developed has been recognized by BusinessWeek as one of the world’s top 10 Executive MBA courses. Additionally, she serves as a Director of Parteq, the commercialization organization for Queen’s University. She is also the co-author of “Fast Forward – Organizational Change in 100 Days” with Peter Richardson.

Session Leaders are subject to change.