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Queen's IT Management Program
Developing Leading-Edge IT Strategies
Who Should Attend
All managers and executives who are involved in IT decisions and investments.
Upcoming Sessions
- Feb 21 to Feb 26, 2010
- $8,900*
*Fees do not include GST
Be notified of new dates and content in this subject area
Queen's IT Management Program is an intensive 5-day immersion in information technology and its implications for both business strategy and operating effectiveness. The Program will demonstrate how to integrate the IT function across the organization to transform business models, reduce costs, drive real business value and create competitive advantage.
At the end of the program, you will know how to:
- Use IT to transform business models, improve customer service and streamline supplier relationships.
- Reduce costs and improve information management through new technologies
- Build on legacy systems while prioritizing and planning for future IT investments
- Prioritize projects in terms of business objectives and expected results
Practical and relevant content delivered by exceptional speakers, and a commitment to unrivaled customer service, have made Queen's IT Management Program one of North America's most popular IT management development programs.
Program Content
Session leaders present these issues in a straightforward and engaging format. Their years of teaching and business experience have made them experts at presenting complex IT issues in a practical and easy-to-understand framework.
The program leverages the educational power of multiple teaching tools, including classroom briefings, case studies, seminars, and group interactions.
Call toll free
1.888.393.2338
- Find more information in the Queen's IT Management Brochure
The Program is built around a four-step process:
1. Understanding the IT Landscape
Understanding emerging technologies and how they can be used to create business value.
- Understanding the true value of information and knowledge management, and what it means to be an information-based organization
- Staying current on trends and best practices in information management
- Understanding how the internet has redefined relationships with customers and suppliers
- Anticipating which emerging technologies may have an impact on your industry, and learning how to prepare for them
2. Developing an IT Strategy
Developing an integrated IT strategy that is aligned with the overall business strategy.
- Developing a structured and disciplined framework for IT planning
- Re-thinking technology as a driver of growth and profitability – not simply a support function
- Aligning IT with other functional areas of the organization
- Building on legacy systems and leveraging previous IT investments
3. Leveraging the Business with IT
Building an information-based culture.
- Prioritizing projects and applications in terms of business objectives and expected results
- Assessing the cultural changes needed to help make the most of your IT investments
- Structuring the IT function to ensure success
- Developing customer service solutions
4. Maximizing the Value of IT
Internal structures and processes required to get maximum benefit from IT.
- Establishing metrics to link IT to value creation
- Understanding how IT is redefining customer service, and ensuring that IT systems meet or exceed the expectations of internal and external customers
- Prioritizing, timing and budgeting for IT investments
Use information technology to redefine competitive advantage in your organization
The program will greatly enhance your IT decision-making capabilities and increase your value to the organization
- Create an effective IT strategy that fits your organization
- Improve your skills in evaluating IT investments
- Understand the value of IT in meeting your organization's business goals
- Learn the best practices of leading organizations in the use of information technology
- Network with peers from across a wide range of industry sectors and share perspectives on IT issues and opportunities
- Learn how to lead a healthy and balanced life through the Program's optional Lifestyle Component
Leading-edge concepts create competitive advantage and drive profitable growth
- Integrate IT and business strategy
- Incorporate IT concepts into your organization's strategic thinking
- Improve the return on IT investments
- Increase the effectiveness of the IT function in your organization
- Create a company-wide framework for IT planning
- Incorporate e-business models into your business plan
Outstanding Session Leaders
Session leaders include senior professors from Queen’s School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today’s business world through real-world business experience, Board memberships and their own consulting practices.
Dr. Kathryn Brohman, Assistant Professor of Management Information Systems
Queen's School of Business, Kingston, Ontario
Kathryn Brohman joined Queen's from Terry College of Business at the University of Georgia where she taught Project Management and Information Resource Management. Her work has been published in the Harvard Business Review, Decision Sciences, Communications of the ACM and MIS Q Executive and presented at leading conferences in her field. She has been very active in her professional career and has participated as a reviewer for several leading journals.
Clients: Bank of Montreal, UPS, Delta Airlines, NCR Teradata, Canadian Football League, and the New Brunswick Government.
Dr. Jim McKeen, Professor of Management Information Systems
Queen's School of Business, Kingston, Ontario
Jim McKeen is a recognized authority on IT strategy. Among the premier researchers and educators in the field, he facilitates the networking of senior executives in the information technology sector through two well-known industry forums. He has extensive international experience, having taught at universities in the U.K., France, and the U.S. As former Director of The Monieson Centre at Queen's School of Business, he directed a number of research projects focused on knowledge-based enterprises. His latest book, Making IT Happen, is a must-read for senior IT executives.
Clients: Sears, Equifax Inc., TD Canada Trust, IBM, Public Works Canada, and Land O' Lakes.
Mr. Salman Mufti, Associate Professor of Management Information Systems
Queen's School of Business, Kingston, Ontario
Salman Mufti has extensive teaching experience in both degree and non-degree executive education at Queen's School of Business, and with other national and international institutes. He is a former Director of Queen's National Executive MBA and of Queen's Full-time MBA. In addition to his teaching and management roles at Queen's School of Business, he regularly advises senior managers in corporations and the public sector, and is frequently featured in the press on matters relating to information technology strategy and management. He is the recipient of the Queen's MBA 2004, Queen's MBA 2005, and Queen's Executive MBA 2005 Teaching Excellence Awards.
Salman Mufti is Associate Professor of Management Information Systems at Queen's School of Business and Visiting Associate Professor at The Johnson School of Management at Cornell University. He is also the Director of Curriculum Design and Program Development at Queen's Executive Development Centre.
Clients: Bell Canada, Sunlife Insurance, Canadian National Railway, Accenture, Environics Communications, and Business Development Bank of Canada.
Dr. Elspeth Murray, Assistant Professor of Strategy and Management Information Systems
Queen's School of Business, Kingston, Ontario
Elspeth Murray leads new venture-related activities at the business school with the latest being the launch of the Dare-to-Dream student internships, funds designed to kick-start student-led entrepreneurial ventures. She teaches on many programs at Queen's, and the course she developed on new venture management has been recognized by BusinessWeek as one of the world's top ten Executive MBA courses. In 2002, she co-authored Fast Forward:Organizational Change in 100 Days, with Dr. Peter Richardson. She is also a Director for Parteq, the commercialization organization for Queen's University.
Clients: Auditor General of Canada, BMW Canada, GlaxoSmithKline, Winnipeg Commodity Exchange, Ontario Realty Corporation, Bank of Canada, and The Co-operators.
Session Leaders are subject to change.