Queen's Operations Leadership Program

Improving Operational Performance

Who Should Attend

Managers and executives who are looking for new ways to improve operational performance.

Upcoming Sessions

Jan 24 to Jan 29, 2010
$8,900*
May 16 to May 21, 2010
$8,900*
Sep 19 to Sep 24, 2010
$8,900*

*Fees do not include GST

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Queen's Operations Leadership Program will improve your operations management skills and provide you with insights and approaches for creating a high-performance workplace.

During this course you will:

  • Assess your operational performance capabilities and develop a strategy for performance enhancement.
  • Implement a plan to improve and measure performance
  • Lead a high-performance team

Practical and relevant content delivered by exceptional speakers, and a commitment to unrivaled customer service, have made Queen's Operations Leadership Program one of North America's most popular operations programs for managers and executives.

Program Content

Queen's Operations Leadership Program will improve your operations management skills, give you insights into creating a high-performance workplace, and give you the tools to build employee commitment to change and innovation.

The program leverages the educational power of multiple teaching tools, including classroom briefings, real-world case studies, seminars and group interactions. Each participant also receives individual coaching.

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1.888.393.2338

 

The Program is built around four themes:

1. Thinking Strategically

Assessing your operational performance, and developing the appropriate strategy

  • Understand strategic planning and its links to operations planning
  • Make vision, mission, and objectives meaningful to employees
  • Establishing priorities, selecting appropriate projects, and integrate benchmarking into the planning process

2. Enhancing Performance

Achieving continuous improvement in team performance and management practices.

  • Understand the elements of a high performance system
  • Use self-directed work teams as building blocks for the high-performance workplace
  • Align values, policies, practices, and systems to support high performance
  • Create the environment in which individuals and teams excel
  • Enhance a team's creative abilities
  • Explore best practices in project management

3. Implementing the Performance Plan

Implementing a plan for performance improvement.

  • Use customer service, quality, and productivity programs as levers for change
  • Translate the organization's operations vision into an actionable plan
  • Learn how to measure and track customer satisfaction and work with suppliers to improve quality
  • Remove cross-departmental barriers to effectiveness
  • Identify key success factors for effective collaboration and build an infrastructure for collaboration within your organization

4. Leadership

Effectively managing a high-performance team.

  • Integrate high-performance expectations into everyday business practices
  • Manage the organization's culture to encourage innovation and creativity
  • Use evaluation, reward, and control systems to support change
  • Achieve integration through teams and cross-functional task forces

Enhance your Operations Management Effectiveness

The concepts and tools taught in the Program will greatly enhance your operations management effectiveness, and increase your value to the organization.

  • Lay the groundwork for your own operations improvement plan
  • Develop an approach for creating and leading a high-performance team
  • Increase your management effectiveness and departmental performance
  • Work more effectively with other functional areas to drive change and enhance performance
  • Network with a group of experienced operations managers from a variety of industries across the country
  • Learn how to gain organization-wide buy-in to your marketing plan
  • Network with marketing professionals from a variety of industries across Canada
  • Learn how to lead a healthy and balanced life through the Program's optional Lifestyle Component

Increase efficiency and quality. Reduce costs

Bringing new operations leadership skills and practices into your organization will have a significant impact on the performance of your operation.

  • Use proven organizational development tools to improve the performance of your operation
  • Design measures and reward systems to promote peak performance
  • Develop a culture for continuous improvement
  • Create a competitive advantage through operations performance

Outstanding Session Leaders

Session leaders include senior professors from Queen’s School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today’s business world through real-world business experience, Board memberships and their own consulting practices.

Bill Blake

Dr. Bill Blake, Professor of Organizational Behaviour

Queen's School of Business, Kingston, Ontario

Bill Blake is Associate Dean, MBA Programs, at Queen's School of Business. His research and teaching interests are leadership and the relationship between cultural adaptability and international effectiveness, and he is actively involved in executive development. Bill has served on the board of directors of Fishery Products International, Homestead Land Holdings and the Network of International Business Schools. From 1992 to 2002 he was Dean of Business at Memorial University of Newfoundland and from 2000 to 2002 served as Chair of the Canadian Federation of Business School Deans.

Barry Cross

Mr. Barry Cross, Lecturer, Operations Management and Technology

Queen's School of Business, Kingston, Ontario

Barry Cross is an authority on innovation, execution and project management. He joined Queen's School of Business after 17 years in the automotive and manufacturing sectors with Magna International, DuPont and Autosystems Manufacturing, where he worked with a number of clients, including GM, Chrysler, Ford's Premier Automotive Group (Aston Martin, Jaguar, Volvo and Land Rover), and others. While in industry, he led many key strategic initiatives, including nearly 30 product launches and offshore relationships in Asia, Latin America and Europe. He regularly speaks to executives and management teams on building and sustaining innovation within their organizations, effective operations management, and successful project execution.

Clients: Shoppers Drug Mart, LG, the Canadian Real Estate Association, Canada Post Corporation, and Export Development Canada.

Elspeth Murray

Dr. Elspeth Murray, Associate Professor of Strategy and Management Information Systems

Queen's School of Business, Kingston, Ontario

Elspeth Murray leads new venture-related activities at the business school with the latest being the launch of the Dare-to-Dream student internships, funds designed to kick-start student led entrepreneurial ventures. She teaches on many programs at Queen's, and the course she developed on new venture management has been recognized by BusinessWeek as one of the world's top ten Executive MBA courses. In 2002, she co-authored Fast Forward: Organizational Change in 100 Days, with Dr. Peter Richardson. She is also a Director for Parteq, the commercialization organization for Queen's University.

Clients: Auditor General of Canada, BMW Canada, GlaxoSmithKline, Winnipeg Commodity Exchange, Ontario Realty Corporation, Bank of Canada, and The Co-operators.

Shawna O'Grady

Dr. Shawna O'Grady, Associate Professor of Human Resources

Queen's School of Business, Kingston, Ontario

Shawna O'Grady is an authority on team building, human resource management, and the cross-cultural aspects of international business. She is an experienced team facilitator who is in high demand for her original approach to team building. She is also the author of Border Crossings – Doing Business in the U.S., an award-winning book on international business.

Clients: Microsoft, MDS, Mattel, Shoppers Drug Mart, Enbridge Consumers Gas, Industry Canada, BMW, Novo Nordisk, Oracle, Xerox, Bell Canada, GlaxoSmithKline, Ministry of Finance, Canada Post Corporation, and TD Canada Trust.

Garry Watanabe

Mr. Garry Watanabe, Consultant

Performance Coaching Inc., Rockwood, Ontario

Garry Watanabe started out his career as a lawyer and spent five years developing his corporate experience in the competitive world of law. He came to realize that his passion for coaching and developing others was overtaking his desire to be a lawyer. This passion drove him to leave the legal profession, obtain his Master's Degree in Sport Psychology, and seek out coaching opportunities. He spent the next ten years as a national level coach, first directing programs at Carleton University and then heading to Southern California to coach in the most competitive swimming environment in North America. Looking to combine his business experience with his coaching background, he now focuses on applying the principles of coaching, mental fitness, and challenging conversations to a wider range of business performers. Alongside his corporate clients, Garry continues to work in the sports area, helping coaches and athletes prepare for the 2010 Olympic Games.

Session Leaders are subject to change.