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Queen's Operations Leadership Program
Who Should Attend
Managers and executives who are looking for new ways to improve operational performance.
Upcoming Sessions
- Mar 4 to Mar 9, 2012
- $8,900*
- May 13 to May 18, 2012
- $8,900*
- Sep 16 to Sep 21, 2012
- $8,900*
- Mar 3 to Mar 8, 2013
- $8,900*
- May 12 to May 17, 2013
- $8,900*
- Sep 22 to Sep 27, 2013
- $8,900*
Accommodations and meals included
Discounts for Charitable Organizations
*Fees do not include HST
Be notified of new dates and content in this subject area
Improving Operational Performance
Queen's Operations Leadership Program will improve your operations management skills and provide you with insights and approaches for creating a high-performance workplace.
This program may be taken as one of the requirements for Queen's Executive Certificate in Applied Leadership.
Learn more>>
During this course you will:
- Assess your operational performance capabilities and develop a strategy for performance enhancement.
- Implement a plan to improve and measure performance
- Lead a high-performance team
Practical and relevant content delivered by exceptional speakers, and a commitment to unrivaled customer service, have made Queen's Operations Leadership Program one of North America's most popular operations programs for managers and executives.
Program Content
Queen's Operations Leadership Program will improve your operations management skills, give you insights into creating a high-performance workplace, and give you the tools to build employee commitment to change and innovation.
The program leverages the educational power of multiple teaching tools, including classroom briefings, real-world case studies, seminars and group interactions. Each participant also receives individual coaching.
Call toll free
1.888.393.2338
- Find more information in the Operations Leadership Brochure
The Program is built around four themes:
1. Thinking Strategically
Assessing your operational performance, and developing the appropriate strategy
- Understand strategic planning and its links to operations planning
- Make vision, mission, and objectives meaningful to employees
- Establishing priorities, selecting appropriate projects, and integrate benchmarking into the planning process
2. Enhancing Performance
Achieving continuous improvement in team performance and management practices.
- Understand the elements of a high performance system
- Use self-directed work teams as building blocks for the high-performance workplace
- Align values, policies, practices, and systems to support high performance
- Create the environment in which individuals and teams excel
- Enhance a team's creative abilities
- Explore best practices in project management
3. Implementing the Performance Plan
Implementing a plan for performance improvement.
- Use customer service, quality, and productivity programs as levers for change
- Translate the organization's operations vision into an actionable plan
- Learn how to measure and track customer satisfaction and work with suppliers to improve quality
- Remove cross-departmental barriers to effectiveness
- Identify key success factors for effective collaboration and build an infrastructure for collaboration within your organization
4. Leadership
Effectively managing a high-performance team.
- Integrate high-performance expectations into everyday business practices
- Manage the organization's culture to encourage innovation and creativity
- Use evaluation, reward, and control systems to support change
- Achieve integration through teams and cross-functional task forces
Enhance your Operations Management Effectiveness
The concepts and tools taught in the Program will greatly enhance your operations management effectiveness, and increase your value to the organization.
- Lay the groundwork for your own operations improvement plan
- Develop an approach for creating and leading a high-performance team
- Increase your management effectiveness and departmental performance
- Work more effectively with other functional areas to drive change and enhance performance
- Network with a group of experienced operations managers from a variety of industries across the country
- Learn how to gain organization-wide buy-in to your marketing plan
- Network with marketing professionals from a variety of industries across Canada
- Learn how to lead a healthy and balanced life through the Program's optional Lifestyle Component
Increase efficiency and quality. Reduce costs
Bringing new operations leadership skills and practices into your organization will have a significant impact on the performance of your operation.
- Use proven organizational development tools to improve the performance of your operation
- Design measures and reward systems to promote peak performance
- Develop a culture for continuous improvement
- Create a competitive advantage through operations performance
Outstanding Session Leaders
Session leaders include senior professors from Queen’s School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today’s business world through real-world business experience, Board memberships and their own consulting practices.
Dr. Bill Blake - Organizational Behaviour,
Queen's School of Business
Mr. Barry Cross - Project Management and Lean Innovation,
Queen's School of Business
Dr. Elspeth Murray - Strategy, New Ventures and MIS,
Queen's School of Business
Dr. Shawna O'Grady - Human Resources and Team-Building,
Queen's School of Business
Mr. Garry Watanabe - Consultant, Performance Coaching Inc.
Session Leaders are subject to change.
