Human Resources
Building Organizational Performance Through Effective HR Management
5-Day ProgramOrganizational benefits
New HR management ideas and practices will have a profoundly positive impact across the organization.
- Integrate HR considerations into the strategic plan
- Enhance the competitive capabilities of the organization
- Align values, policies, practices, and systems to promote high performance
- Improve the organization's ability to implement change
- Benchmark against the best practices of leading companies
- Leverage the people resources in the organization
Personal benefits
Enhance your HR management effectiveness; increase your value to your organization.
- Improve your HR strategic planning skills
- Understand the changing boundaries of responsibility for the HR function
- Broaden your HR perspective to better understand how HR can enhance organizational capabilities
- Become a more effective agent of change
- Learn how to more effectively manage people and teams
- Gain insights into today's leading HR practices
- Network with HR professionals from a variety of industries across the country
- Learn how to lead a healthy and balanced life through the Program's optional Lifestyle Component
Program content
The program leverages the educational power of multiple teaching tools, including classroom briefings, case studies, seminars, and group interactions.


"The Queen's HR program was one of the best courses I have been to in a long time. I came away with some excellent ideas as to how HR can be a stronger player with our partners. The content was thorough, practical and relevant in today's environment and each of the professors provided insight and was excellent in their delivery of the material. I feel fortunate to having attended as it provided me with personal and professional development, and I would certainly recommend this to others".
- Eva M Bezugly, Ernst & Young
The Program includes these four themes:
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Building an Integrated HR Strategy
Understanding the strategic planning process and setting a vision for the future.
- Defining the changing boundaries of responsibility for the HR department and increasing the value of HR to the organization
- Understanding the impact of corporate culture on HR planning and aligning values, policies, practices, and systems to promote high performance
- Designing systems to sustain performance improvements
- Creating an ongoing capacity for change
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Developing Effective HR Policies and Practices
Developing HR policies and practices that ensure the successful implementation of your strategy.
- Designing performance management systems and managing resistance to change
- Designing compensation strategies that enhance productivity
- Incorporating legal and legislative developments that impact HR policies
- Improving labour/management relations
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Managing the HR Function
Managing the HR function as a profit centre, and adding real value to your organization.
- Benchmarking and evaluating the effectiveness of HR in your organization
- Re-engineering the HR function to meet the demands of today's organization
- Operating in an outsourced environment
- Using financial tools such as ROI and payback periods to evaluate expenditures on new HR initiatives
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HR Leadership
Managing a highly effective HR function with an expanded role within the organization.
- Enhancing your leadership skills and leveraging the people resources in your organization
- Becoming a more effective agent of change
- Developing organizational assessment and diagnostic skills
- Effectively managing people and teams
Session Leaders
Session leaders include senior professors from Queen's School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.

Dr. Julian Barling - Organizational Behaviour, Queen's School of Business
Julian Barling is the former Associate Dean of Research and former Director of the PhD and MSc programs at Queen’s School of Business. An authority on transformational leadership, he has received numerous awards for teaching and research. He was elected as a fellow of the Royal Society of Canada, and named a Queen's Research Chair in 2002. In 2008, he was elected a fellow of the Society for Industrial and Organizational Psychology, and received Queen's University's Award for Excellence in Graduate Supervision. He is the author of over 175 articles and numerous books, the most recent of which are the Handbook of Work Stress, the Handbook of Workplace Violence, and the Handbook of Organizational Behavior.

Dr. Tina Dacin - Strategy and Organizational Behaviour, Queen's School of Business
Tina Dacin is Director of the Centre for Responsible Leadership and a Distinguished Faculty Fellow at Queen’s School of Business. She specializes in the areas of business ethics, social innovation, strategic alliances and business networks, specifically focusing of the topics of partner selection and collaboration. Prior to joining Queen’s, she spent nine years at Texas A&M University, where she was recognized for both research and teaching excellence. She has consulted with companies in many industries and has served on the editorial boards of several leading academic journals. 
Dr. Shawna O'Grady - Human Resources and Team-Building, Queen's School of Business
Shawna O'Grady is an authority on strategic human resources management, team-building, and the cross-cultural aspects of international business. She is an experienced team facilitator who is in high demand for her original approach to team-building. She is also the author of Border Crossings – Doing Business in the U.S., an award-winning book on international business. She has consulted with many organizations including Microsoft, MDS, Mattel, Shoppers Drug Mart, Enbridge Consumers Gas, Industry Canada, BMW, Novo Nordisk, Oracle, Xerox, Bell Canada, GlaxoSmithKline, Ministry of Finance, Canada Post Corporation, and TD Canada Trust. 
Dr. Jana Raver - Organizational Behaviour, Queen's School of Business
Jana Raver is an Associate Professor and E. Marie Shantz Faculty Fellow in Organizational Behaviour at Queen's School of Business. She is an award winning researcher whose primary area of expertise focuses on interpersonal relations and group processes at work. A second stream of her research focuses on the integration of diverse or dissimilar employees into work groups and organizations. She has consulted and conducted applied research in several organizations in both the public and private sectors in the U.S. and Canada. She is also regularly invited to speak to associations of academics, policy makers, and employees, and her work has been profiled in the national and international media.
