Improving Operational Performance5-Day Program
New operations leadership skills and practices will have a significant impact on the performance of your organization.
- Use proven organizational development tools to improve the performance of your operation
- Design measures and reward systems to promote peak performance
- Develop a culture for continuous improvement
- Create a competitive advantage through operations performance
Enhance your Operations Management Effectiveness.
- Lay the groundwork for your own operations improvement plan
- Develop an approach for creating and leading a high-performance team
- Increase your management effectiveness and departmental performance
- Work more effectively with other functional areas to drive change and enhance performance
- Network with a group of experienced operations managers from a variety of industries across the country
- Learn how to lead a healthy and balanced life through the Program's optional Lifestyle Component
Queen's Operations Leadership Program will improve your operations management skills, give you insights into creating a high-performance workplace, and give you the tools to build employee commitment to change and innovation. In addition to classroom briefings, case studies and group discussion, each participant also receives individual coaching.
Project Leadership: Beyond the Gantt
Learn how you can overcome the triple constraints of time, performance goals and money in project management.Watch recorded webinar
The Program is built around four themes:
Assessing your operational performance, and developing the appropriate strategy
- Understand strategic planning and its links to operations planning
- Make vision, mission, and objectives meaningful to employees
- Establish priorities, select appropriate projects, and integrate benchmarking into the planning process
Achieving continuous improvement in team performance and management practices
- Understand the elements of a high-performance system
- Use self-directed work teams as building blocks for the high-performance workplace
- Align values, policies, practices, and systems to support high-performance
- Create the environment in which individuals and teams excel
- Enhance a team's creative abilities
- Explore best practices in project management
Implementing the Performance Plan
Implementing a plan for performance improvement
- Use customer service, quality, and productivity programs as levers for change
- Translate the organization's operations vision into an actionable plan
- Learn how to measure and track customer satisfaction and work with suppliers to improve quality
- Remove cross-departmental barriers to effectiveness
- Identify key success factors for effective collaboration and build an infrastructure for collaboration within your organization
Effectively managing a high-performance team
- Integrate high-performance expectations into everyday business practices
- Manage the organization's culture to encourage innovation and creativity
- Use evaluation, reward, and control systems to support change
- Achieve integration through teams and cross-functional task forces
Session leaders include senior professors from Queen's School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.
Dr. Bill Blake - Organizational Behaviour, Queen's School of Business
Bill Blake is the former Associate Dean of MBA Programs at Queen’s School of Business. His research and teaching interests are leadership and the relationship between cultural adaptability and international effectiveness. He is extensively involved in executive education, and has served on the boards of directors of Fishery Products International, Homestead Land Holdings and the national network of International Business Schools. From 1992 to 2002, he was Dean of Business at Memorial University, and is Past Chair of the Canadian Federation of Business School Deans.
Mr. Barry Cross - Project Management and Lean Innovation, Queen's School of Business
Barry Cross joined Queen’s University in 2006 after spending 20 years in various leadership positions with Magna International, Autosystems Manufacturing and DuPont. While in Industry, Mr. Cross led many key strategic initiatives, including significant development projects in Asia, Brazil, Mexico, and Europe.
Mr. Cross is now an instructor with Queen’s School of Business in Operations Management, Service Management and Project Management. At the Executive level, he speaks regularly on Innovation, Execution and Project Management. His speaking and consulting clients include Samsung, Deloitte, Conference Board of Canada, Encana, LCBO, and others. He has an MBA from Queen’s University, and is the bestselling author of Lean Innovation: Understanding What’s Next in Today’s Economy (CRC Press).
Dr. Elspeth Murray - Strategy, New Ventures and MIS, Queen's School of Business
Elspeth Murray is the Associate Dean of MBA Programs at Queen’s School of Business and CIBC Faculty Fellow in Entrepreneurship. As well, she leads the School’s Centre for Business Venturing. In this role she has spearheaded the development of the Dare to Dream Internship Program, designed to kick-start graduates’ entrepreneurial ventures, and the Tri-Colour Fund, a student-led early stage investment fund. The New Venture Management course that she developed has been recognized by Bloomberg BusinessWeek as one of the world’s top 10 Executive MBA courses. Additionally, she serves as a Director of Parteq, the commercialization organization for Queen’s University. She is also the co-author of Fast Forward – Organizational Change in 100 Days with Peter Richardson.
Dr. Shawna O'Grady - Human Resources and Team-Building, Queen's School of Business
Shawna O'Grady is an authority on strategic human resources management, team-building, and the cross-cultural aspects of international business. She is an experienced team facilitator who is in high demand for her original approach to team-building. She is also the author of Border Crossings – Doing Business in the U.S., an award-winning book on international business. She has consulted with many organizations including Microsoft, MDS, Mattel, Shoppers Drug Mart, Enbridge Consumers Gas, Industry Canada, BMW, Novo Nordisk, Oracle, Xerox, Bell Canada, GlaxoSmithKline, Ministry of Finance, Canada Post Corporation, and TD Canada Trust.
Mr. Garry Watanabe - Consultant, Performance Coaching Inc.
Garry Watanabe started out his career as a lawyer and spent five years developing his corporate experience in the competitive world of law. During this time, Garry came to realize that his passion for coaching and developing others was overtaking his desire to be a lawyer. This passion drove Garry to obtain his Master’s Degree in Sport Psychology and seek out coaching opportunities. Garry spent the next ten years as a national level coach, first directing programs at Carleton University, and then heading to Southern California to coach in the most competitive swimming environment in North America. He now focuses on applying the principles of coaching, mental fitness, and challenging conversations to a wider range of performers in his work with Performance Coaching.