Tackling Challenging Conversations (Calgary)

The ongoing task of developing talented people requires many kinds of conversations. No matter how effective you are as a coach and manager you will face situations that require tough conversations. In fact, working with hard-working, high-achieving, committed people requires challenging conversations if they and you are to continue to grow and excel. Tackling Challenging Conversations provides participants with a road map to effectively handle challenging conversations, the skills needed to use the map, and the self-management tools needed to access those skills when the pressure is on. Participants will explore the key factor in tackling difficult conversations successfully and with confidence: the disciplined use of specific communication skills.

This program will make extensive use of self-assessment, exercises, video, audio, peer coaching, as well as planning and practice exercises to give participants the skills and confidence to tackle challenging conversations. They will leave with tools and maps to guide them in the effective implementation of challenging conversations, wherever they occur, as well as the skills necessary to keep their emotions under control and listen objectively to others. Participants will understand and practice the fine balance required to manage themselves so they are able to use and leverage all their skills.